RETURNS

I would like to return something. How do I go about that?

If an item does not meet your expectations and you would like to return it, this is of course possible free of charge. Normally, the legal return period is 14 days. 

However, we at Pure offer our customers a 30-day return policy on every order.

Please see our returns policy. View return policy

You have a 30-day return policy from the date of invoice. 

The goods must be in perfect condition. This means that the goods must be returned in their original packaging, with all accessories and undamaged.

The package must be packed securely for transport. Since you are responsible for the package until we receive it, please be sure to obtain a proof of delivery!

If the return regulations apply, please submit a return request via our ticket form. Open ticket here

We will check your request immediately and, if necessary, send you a free return label and further instructions on how to return the goods. 

* We do not accept returns after the return period, except for warranty cases. We reserve the right not to accept unauthorised returns or to return them to the sender's address and to charge any costs.

How do I receive my refund?

Your refund will be credited to the payment method originally chosen. If you paid with credit card, your money will be refunded to your credit card account. If you paid with PayPal, your money will be refunded to your PayPal account.

How long does it take to receive my refund?

Once we have received and checked the return, the refund will be processed within 14 days via the originally specified payment method.

Do I have to pay for return shipping?

We will pay the postage fees for returns with UPS or GLS.  

If another shipping service provider is desired, we cannot assume any postage fees.

For more detailed information visit our helpcenter click here